Refund policy
At **Yoginom**, customer satisfaction is important to us. We want you to feel confident when shopping for fitness and exercise equipment. If you are not completely satisfied with your purchase, our Return & Refund Policy explains how to request a return or refund.
## 1. Return Period
We offer a **14-day return period** from the date you receive your order.
If you are not satisfied with your purchase, you may request a return within 14 days of delivery, provided the product meets our return eligibility requirements.
## 2. Return Eligibility
To qualify for a return, the following conditions should generally be met:
- The return request must be submitted within 14 days of delivery.
- Products should be unused and in their original condition.
- Items should be returned with their original packaging, accessories, and included components.
- Proof of purchase or an order confirmation must be provided.
- Products must not show damage caused by misuse, improper handling, or unauthorized modifications.
Certain products may be subject to additional return conditions where permitted by applicable law.
## 3. How to Request a Return
To request a return, please follow these steps:
1. Contact our customer support team at support@yoginom.com.
2. Provide your order number and the reason for your return.
3. Include photographs if your product is damaged, defective, or incorrect.
4. Wait for our team to provide return instructions.
5. Carefully package the approved item and follow the return shipping instructions provided.
Please do not send products back before receiving return instructions from our support team.
## 4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
Provide your order details and clear photographs showing the issue. Our team will review your request and work toward an appropriate solution, which may include a replacement, return, or refund.
Your mandatory consumer rights under applicable law remain unaffected.
## 5. Refund Processing Time
Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund request.
**Approved refunds are processed within 3 days.**
Refunds will generally be issued to the original payment method used for the purchase.
Please note that the time required for the funds to appear in your account may vary depending on your bank, payment provider, or financial institution.
## 6. Return Shipping Costs
Return shipping arrangements and costs will depend on the reason for the return and applicable consumer protection laws.
- If an item is damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution.
- For other eligible returns, customers may be responsible for return shipping costs where permitted by applicable law.
## 7. Exchanges
If you wish to exchange an item for another product, please contact our customer support team.
Exchanges are subject to product availability and applicable return conditions.
## 8. Non-Returnable Items
Certain items may not qualify for returns where permitted by applicable law, including:
- Products damaged through improper use or handling.
- Items that have been modified or altered.
- Products returned without required components or accessories.
- Items that are otherwise excluded under applicable return regulations.
Nothing in this section limits mandatory consumer rights.
## 9. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated before the order has been processed or shipped, where applicable.
If your order has already been shipped, you may need to follow our standard return procedure.
## 10. Late or Missing Refunds
If you have not received your refund after it has been processed, we recommend:
1. Checking your original payment account.
2. Contacting your bank or payment provider.
3. Checking whether the transaction is still being processed.
If you still need assistance, please contact our customer support team.
## 11. Changes to This Policy
Yoginom reserves the right to update or modify this Return & Refund Policy at any time.
Any changes will be published on this page with an updated revision date. We encourage customers to review this policy periodically.
## 12. Contact Information
For questions or assistance regarding returns, exchanges, or refunds, please contact us:
**Business Name:** Yoginom
**Trade Name:** Yoginom
**Email:** support@yoginom.com
**Phone:** +55 92 3237-6742
**Address:** Avenida Rodrigo Otávio, Manaus, AM 69075-005, Brazil
Our customer support team will be happy to assist you.
Thank you for shopping with **Yoginom**!
**Yoginom – Build Strength. Stay Active. Live Better.**